FAQ
Questions people ask before they buy a chatbot rollout for their business.
This covers the common hesitation points around scope, customization, setup, and fit so the offer is easier to understand before a call.
Is Canvas Layer just a chatbot tool?+
No. Canvas Layer is a chatbot system delivered with setup and configuration. We tailor it to your business so it can answer questions, qualify leads, and route conversations properly from day one.
Can you customize it for our business?+
Yes. Each plan includes business-specific customization within our existing system. We can tailor answers, qualification logic, lead routing, booking flow, and handoff rules to match your requirements.
What kind of tweaks are included?+
Typical included tweaks cover FAQs, tone, qualification questions, routing logic, booking paths, and other minor workflow adjustments that fit within the product. If you need larger custom features or more bespoke work, we scope that separately.
Are you building a fully custom chatbot from scratch?+
No. We use a proven system and configure it around your business. That gives you a faster launch, clearer scope, and a more reliable result than starting from zero.
Can a human take over?+
Yes. The chatbot is designed to handle the first layer, then hand off when the conversation needs a person or a more complex decision is needed.
Who is this best for?+
Canvas Layer is best for businesses that get website enquiries and want faster replies, better lead capture, and a cleaner handoff to their team.
How much customization is included?+
Each plan includes business-specific setup inside our existing system. That covers answers, qualification logic, routing flow, tone, and other reasonable workflow tweaks needed to make the rollout fit your business.
How fast can this go live?+
Go-live timing depends on how quickly we can finalize your approved answers, qualification flow, and handoff requirements. Simpler rollouts move faster, while higher-complexity setups take more scoping.
Do I need technical setup on my side?+
No deep technical work is expected from you. We handle the rollout and configuration process, then align the live setup with your approved business flow.
What happens after launch?+
After launch, the chatbot starts handling live conversations using the agreed flow. We can make reasonable refinements within scope so the rollout gets sharper as real enquiries come in.
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