Ecommerce

An ecommerce chatbot that answers product questions and drives sales.

Canvas Layer configures the chatbot around your product catalog, shipping policies, and order tracking to give customers instant answers and reduce support tickets.

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Built around the buying flow

Built for online stores that want to increase conversion rates and reduce the burden on their customer support team.

Product details, sizing, and availability

Order tracking and shipping updates

Return policy and refund questions

Your team receives

Order numbers, issue context, and customer details before an agent takes over.

Product answers

Sizing, shipping, and policy answers in real-time.

Cart recovery

Moves hesitant shoppers from doubt to checkout.

Support filtering

Order issues reach your team with context.

Best fit

Built for online stores that want to increase conversion rates and reduce the burden on their customer support team.

Best for ecommerce brands dealing with high volumes of repetitive customer support inquiries.

Operational handoff

Support gets order context, issue type, and customer details before they step in.

Launch Now

Stop losing high-intent customers to slow responses.

Deploy a fully custom-trained AI agent for your brand in days. No complex setup on your end.

Get Started Risk-Free

Live interaction

What the AI qualification feels like for ecommerce.

Simulation

Ecommerce conversation

Chat

Pay via UPI

Today

Interactive demo, tap through the flow

Before rollout

Invisible drop-offs: Customers abandon full carts because sizing or shipping friction goes unanswered at the critical moment of purchase.

The reactive support trap: Your team spends hours acting as a manual search engine for policies instead of closing high value sales.

Post-purchase anxiety: Buyers submit multiple tickets immediately after checkout because real time tracking context is buried in emails.

After rollout

Proactive conversational commerce: The AI detects cart hesitation, offering precise sizing logic and tailored reassurances right inside the chat.

Autonomous revenue recovery: Support shifts from a cost center to a profit center, with the agent securing sales before a human ever intervenes.

Zero-friction post-purchase: Order tracking and exchange flows are handled instantly in thread, completely eliminating Tier-1 ticket volume.

How The Bot Thinks

A qualification workflow built around real ecommerce enquiries.

The goal is not endless chat. The goal is to answer the first questions, qualify the lead, and hand better context to your team.

Store Assistant AI

Answers common product, shipping, and return policy questions.

Outcome

Customers get fast answers, reducing abandoned carts.

Order Qualifier

Collects order numbers and issue details for support tickets.

Outcome

Support agents spend less time asking for basic details.

Sales Nudge

Pushes customers toward checkout or highlights relevant promotions.

Outcome

Increased conversion rates from conversational nudges.

Human Handoff

Transfers complex issues or high-value sales to a human agent.

Outcome

Your team handles the critical conversations with full context.

Bot Knowledge

Trained on the questions you hear every day.

Do you have this in size M and when will it arrive?

What is your return policy for international orders?

Where is my order? The tracking has not updated.

Test the live chat, then scope your rollout.

See the AI handle qualification in real-time, or skip straight to discussing your implementation.

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