Role 01
Front Desk AI
Answers common treatment, pricing, timing, and clinic process questions.
Outcome
The patient gets a fast first response instead of waiting on the desk staff.
Clinics
A clinic chatbot that answers, qualifies, and routes appointment enquiries.
Canvas Layer configures the chatbot around treatment questions, consultation requests, urgency, and human handoff so the front desk does not carry every first conversation manually.
Example conversation
What the first-response layer can look like for clinics.
Hi, would you like to book an appointment or ask about treatment?
Need an appointment for skin consultation.
Sure. Please share your preferred day and contact number.
Best fit
Built for clinics that want faster first response, cleaner patient context, and fewer repetitive front desk conversations.
Best for clinics with recurring appointment or consultation enquiries coming through the website.
Your team receives
Service interest, urgency, preferred timing, and callback context before a staff member takes over.
Before Canvas Layer
- Front desk repeats the same treatment and pricing answers all day
- Patient enquiries arrive without enough context for useful follow-up
- Interested leads wait too long before someone responds properly
After the rollout
- The chatbot handles the first layer of treatment and process questions
- Qualified enquiries reach staff with service interest and urgency attached
- The clinic team steps into better conversations instead of starting from zero
How the roles work together
A configured workflow built around real enquiries.
These are specialized roles inside one configured chatbot system. The goal is not endless chat. The goal is to answer the first questions, qualify the lead, and hand better context to your team.
1
Role 02
Lead Qualifier
Collects the key details your team needs before a booking or callback makes sense.
Outcome
Low-context enquiries become usable patient conversations.
Role 03
Booking Assistant
Pushes toward consultation, callback, or the next approved step in your clinic flow.
Outcome
Interested patients move forward without extra back-and-forth.
Role 04
Human Handoff
Hands over the conversation when a person is needed for judgment, reassurance, or follow-up.
Outcome
Your team receives cleaner context instead of starting from zero.
What the chatbot needs to know
The rollout is shaped around the questions your business hears every day.
What treatment do you offer and what does it cost?
Can I book a consultation or request a callback?
How urgent is the enquiry and what details should staff see first?
Next step